Frequently Asked Questions

— If you have any questions about our products or your order, you can contact our customer service team via e-mail, chat with us online or contact us via Telegram Group!

—The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

—We use all major carriers and local courier partners. We will select the fastest shipping carriers to your location.

—Detailed order information will be sent to you by e-mail after the shipment of the order shipping carriers and waybill number and its inquiry method and other information.

—The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us.

—If you wish to change or cancel your order, please contact us within 24 hours of placing your order via e-mail:info@bro-toy.com. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.

—We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. we’ll take you through the process.

—We offer a 14-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
— If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
—We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at info@bro-toy.com. We will deal with it immediately without a doubt.

—You can also click here to view our detailed policy.

—It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there. The details of the shipment will indicate whether this product can be privately customized.

— Of course you can, we have five different membership levels, four of them are based on the amount of money spent（Bro+ Members）, they are "BRO+GOOD", "BRO+BETTER", " BRO+BEST", "BRO+BESTEST", different levels to enjoy different discounts, there is a special membership, that is, "SUPERHERO MEMBERSHIP", this membership can not be reflected in the system This membership cannot be reflected in the system, but will be mailed to you in the form of a physical card. This membership is not reflected in the system， but will be mailed to you in the form of a physical card. You can use the membership code on the card to enjoy the stacked discounts of regular membership and superhero membership each time.

Detailed information can be viewed here.——（Click on the link）

MEMBERSHIP POLICY 

SUPERHERO MEMBERSHIP PROGRAM